According to a recent survey, many startups failed to gather and handle customer feedback and as a result, 14% of startup failed for ignoring customers. To run a successful business, you need to learn to be a great listener. What you should particularly listen to are your customer’s problems, praises, and suggestions.
It’s important to find out what your clients think about your product or service. Their opinions are helpful information which you can use to adjust your business to better fit their needs more. There are plenty of ways you can leverage customer feedback, and profit from it, if you take the time to collect it.