September 15, 2024
resources
Restart Your Business
The economy is opening again! Our goal is to help businesses navigate this unprecedented disruption and prepare for the unique opportunity that awaits in an economic recovery. It's time to restart your business!
Step 1: Rework Your Marketing Plan
Marketing is a critical component of any plan to restart your business. Plans built with pre-pandemic goals and assumptions need to be reworked for a new set of realities. We are in uncharted territory, so it's going to take an experimental approach to see what works and what doesn't.
Money will be tight as businesses and consumers struggle to get their finances in order, so marketing needs to be creative in its approach. Look to your best customers, focus on small wins, and build momentum.
Find Money
Money will be tight for almost all businesses but there are both government and private loans and grants available to help. Here are some of the sources we're following:
- Small Business Association - Coronavirus Guidance and Loan Resources
- Inc - Financial Assistance Tracker for Businesses
- Fundera - Best Small Business Grants for 2020
- Facebook - Small Business Grants Program
- Google - Ad Credits for Small Business
- Salesforce - CARES Grants for Small Business
- U.S. Chamber of Commerce Foundation - Save Small Businesses Fund
- Finimpact - Small Business Grants for 2020 – How to Apply & Win
- Bankrate - Credit Card Issuers Offer Customer Assistance in Response to Coronavirus
Understand New Realities
Given the unprecedented nature of this economic crisis and its widespread impact, it's unclear how this restart will play out. It's going to be critical to watch the data and see areas where economic activity is rebounding and where it's stalled. There will be pockets of opportunity as businesses and consumers in various sectors begin to spend. Be ready but wait for some positive signs of activity before making any major marketing investments.
- HubSpot - Adapt 2020 Benchmark Data
- Adobe - Summit 2020
- Global Web Index - Trends 2020
- Alexa - Effective Marketing Strategies in 2020
- Digital Marketing Institute - 10 Trends in Digital Marketing in 2020
- Business 2 Community - Crushing It in 2020: 8 Marketing Trends You Need to Know
- Business 2 Community - The Email Marketing Statistics You Need to Know in 2020
- Singular - COVID-19 and Digital Marketing Spend: What’s Changing?
- Google - Google Search Data Reveals How Brands Can Help During the Coronavirus Pandemic
- LemonLight - COVID-19 Marketing Insights: What We Found From Surveying Over 300 Marketers
It's important to note that much of the current data predates the pandemic and patterns are certain to change. As more information becomes available, we will post it here but many of the trends are still valid for how content will be consumed.
Adjust Your Priorities
The temptation for many businesses will be to significantly cut back on marketing spend. Some tough choices will need to be made as businesses deal with financial hardships, however it's important to keep focused on revenue generation and marketing is the engine that drives sales. Rather than stopping marketing activities, a better approach to restart your business is adjusting priorities to focus on your best customers, quick wins, adding value, and smaller deals that build momentum.
- Gartner - Adapting Marketing Strategy for COVID-19
- Inc - Tips for Responsible and Smart Marketing During the COVID-19 Pandemic
- Harvard Business Review - Ensure That Your Customer Relationships Outlast Coronavirus
- Business 2 Community - Should You Stop Marketing During COVID-19?
- Forbes - Amid COVID-19 Concerns, Marketers Large And Small Are Trying To Think Ahead
- Google - 5 Principles Guiding Our Media Teams in the Wake of the COVID-19 Outbreak
- Forbes - When A Recession Comes, Don't Stop Advertising
Step 2: Utilize the Downtime
When the economy starts to recover, all sectors won't be affected at once. Businesses should use this downtime to their advantage and prepare for the coming opportunity by building and optimizing the content and messaging needed to restart your business.
Build a Content Marketing Strategy
Content marketing is the process of creating valuable, relevant content to attract, acquire, and engage your audience. A well-crafted content marketing strategy places your business in the position of a thought leader, building brand preference as you inform and educate buyers.
Put the Right Tools in Place
Given the unprecedented nature of this economic crisis and its widespread impact, it's unclear how this restart will play out. It's going to be critical to watch the data and see areas where economic activity is rebounding and where it's stalled out. There will be pockets of opportunity as businesses and consumers in various sectors and segments begin to spend. Be ready but wait for some positive signs of activity before making any major marketing investments.
- Forbes - Why Marketing Automation Matters For Your Business
- Martech Advisor - What Is Marketing Automation? Definition, Types, Objectives, Best Practices With Examples
- G2 Crowd - Best Marketing Automation Tools for 2020
- HubSpot - 11 Best Marketing Automation Tools for 2020
- HubSpot - Marketing Automation Demo
- Neil Patel - 23 Marketing Automation Tools You Need to Use
Improve Your Teams Skills
With many people working remotely and the execution of many marketing tactics put on hold, now is a great time to learn some new skills. Here are some links to both free and subscription based training:
- Marketing Land - The 5 Best Digital Marketing Courses for Your Digital Success This Year
- LinkedIn Learning - Marketing Strategies
- HubSpot - 33 Free Online Marketing Classes to Take This Year
- WordStream - 26 Free Online Marketing Courses: Learn Digital Marketing!
- ahrefs - 12 Awesome Online Marketing Courses That Will Pay Off
We want to help businesses get back to work!
The economy is restarting. Is your company ready? Our goal is to help businesses navigate this unprecedented disruption and prepare for the unique opportunity that awaits in an economic recovery. We want to help your business rework marketing plans for new market realities. Can we help restart your business?
Step 3: Focus on the Restart
As the economy starts to recover, businesses will need to be nimble to see opportunities and take advantage of changes in buying behavior and a potentially new competitive landscape. Being ready and knowing how and when to spend will be critical as you restart your business.
Build Awareness
Brand awareness is essential to growth today, and it'll still be true next year and the year after. The more your target audience notices your brand, the more likely they are to buy from you. Don't go silent. It's important that customers and prospects still know you're there.
- HubSpot - The Ultimate Guide to Brand Awareness
- Entrepreneur - 6 Innovative Ways to Increase Brand Awareness
- AdRoll - It’s All About Empathy: How to Understand, Influence, and Connect With Customers
- WordStream - 6 Strategies for Facebook and Instagram Advertising During the COVID-19 Pandemic
- SproutSocial - 12 Ways to Boost Brand Awareness on Social Media
Focus on Your Best Customers
One of the best - and easiest - ways to increase your revenue and profitability is to sell more to your existing customers. Many customers only know about the products they have bought from you. Simply telling your customers about different products in your range can bring in more business.
- Harvard Business Review - Choosing the Right Customer
- ActOn - Want More Profits? Focus on Your Best and Worst Customers
- HubSpot - Cross-Selling and Up-selling: The Ultimate Guide
- Inc - 5 Ways to Sell More to the Customers You Already Have
- Business 2 Community - Why Your Existing Customers Are Your Best Customers
Test Offers
Successful marketing does not have to be complicated. While it may be intimidating, marketing offers a number of challenges to position your business in a way that demonstrates exceptional value to customers and outshines competitors.
- Neil Patel - 50 Split Testing Ideas (You Can Run Today!)
- HubSpot - How to Do A/B Testing: A Checklist You'll Want to Bookmark
- Medium - 32 Fast and Cheap Marketing Tests You Should Consider Running
- AdExpresso - Why Every Business Needs to Start Testing Their Paid Marketing
- HubSpot - The 5 Questions You Should Ask to Nail Your Product Messaging
Step 4: Analyze and Adjust
Given this uncharted territory, measuring, monitoring, and adjusting will be more important than ever. What worked before might not work in this new environment. The key will be identifying trends and the making any needed adjustments as you restart your business.
Watch for Signs of Interest and Engagement
True customer engagement marketing is defined as a marketing strategy that focuses on increasing the engagement your customers have with your brand by delivering personalized messages across preferred channels. As you start running new campaigns, you want to watch for signs that your messaging is resonating with customers and you're starting to see engagement.
- SalesForce - The New Rules of Customer Engagement: Key Trends From Global Research
- HubSpot - The Ultimate Guide for Customer Engagement in 2020
- FreshWorks - Complete Guide to Customer Engagement
- Intercom - Customer Engagement: 5 Best Practices and 6 Examples of Effective Messages
- HootSuite - The Future of Customer Engagement
- Entrepreneur - 5 Critical Marketing Metrics to Follow
Start Small and Ramp Up
Given the unprecedented nature of this economic crisis and its widespread impact, it's unclear how this restart will play out. It's going to be critical to watch the data and see areas where economic activity is rebounding and where it's stalled out. There will be pockets of opportunity as businesses and consumers in various sectors and segments begin to spend. Be ready but wait for some positive signs of activity before making any major marketing investments.
- Marketo - Ramp Up Your Marketing Without Growing Your Team
- BlueCorona - Recession Marketing: 5 Rules to Follow
- Ignyte - 5 Ways to Recession-Proof Your Brand
- HubSpot - Scaling Your Business: 6 Stages You Need to Know
- Entrepreneur - 15 Ways to Scale Your Business and Make More Money
Be Honest and Empathetic
While authenticity and honesty is important in marketing, a key differentiation is that these characteristics are owned by the brand. In contrast to being something – empathy is something that is offered. And unlike sympathy, which is the emotion of feeling compassion, empathy means putting yourself in another’s shoes and being able to identify with their situation. Especially in these challenging times, showing that your brand is both honest about your own situation and empathetic towards your customers, helps build trust and brand value.
- HubSpot - 8 Genius Examples of Empathetic Content Marketing in Action
- Forbes - Empathy Is the Key To Great Marketing Campaigns
- Entrepreneur - How to Infuse Empathy in Your Marketing
- Google - Empathy Made Me a Better Leader and Marketer. Here’s What It Could Do for Your Brand
- HubSpot - 7 Ways to Be Insanely Honest in Your Marketing
- Bankrate - How You Can Help Small Businesses Impacted By COVID-19
Marketing is the engine that will drive business recovery!
Does your company need help reworking its marketing strategy?
Too often, marketing takes a back seat to other priorities. Awareness fails to materialize, demand drops, and sales falter. Don't wait until it's too late to rebuild your brand awareness and demand generation programs. It's time to restart your business!
A Virtual CMO can help rework your marketing strategy and implement programs designed to increase awareness and generate demand in this tough economic climate.
Learn more about our CMO On Demand consulting service and how it can help speed your company's growth as the economy restarts.
Additional Reading on Marketing Strategy
Stay up-to-date with the latest research and thought leadership.
How can we help restart your business?
We are happy to answer additional questions about reworking your marketing strategy for the recovery.