If a business is to be considered a continuous process, instead of a series of disjointed stop-and-go events, then the economic universe in which a business operates, and all the major events within it, must have a rhyme, rhythm, or reason."
Efficiency is important to any business. Resources are limited and time is often the enemy of success. For a business to be successful, it needs efficient and effective processes in place. Bottlenecks need to be uncovered and understood to keep work flowing. Communication between management and the employees, between different departments, between the company and its customers and between the company and its prospects need to be in sync.
How many times have you heard things like "the right hand doesn't know what the left hand is doing?" That's the kind of statement you hear when processes aren't clearly defined or understood. When employees are on the same page, working toward the same goals, they will be successful if processes are in place to facilitate the flow of work throughout the company.
The larger the company, the more complex the processes tend to be. More employees provide more opportunities for things to get lost and slip through the cracks. Having defined processes that are communicated clearly help ensure that problems are quickly resolved and teams are working together. Having the right people following the right processes removes stress and confusion and allows everyone to do their jobs effectively.